Job Title: | Service Desk Manager |
Location: | London |
Salary: | £35,000 - £40,000 per Annum |
Job Reference: | 960058733 |
The Company - Our Client:
Our client provides niche IT & DR solutions for financial institutions. Specialising in Business Continuity Planning, Disaster Recovery Services, IT Support out sourcing and Financial IT Consultancy. Our client anticipates the demands of the pecuniary environment and its seasoned consultants have a wealth of industry knowledge and technical expertise to draw upon. Our client offers comprehensive packages from setting up and supporting FSA regulated businesses to providing step by step FSA compliant Business Continuity solutions.
The Role - Main Duties and Responsibilities:
- Responsible for the Building facilities, DR facilities, daily management/resourcing of helpdesk and supplier management Head Offices
- Reporting Link – Head of Operations for appraisal, personal development and objectives
- Daily management of Service desk coordinating engineer resource, dealing with initial customer/technical escalations from clients/engineers.
Regular DR suite checks - DR suite builds/moves/tests
- Stock Inventory
- Assisting with documenting and improvement of procedures
- Head office supplier management
- Rota and Holiday administration
- Initial point OOH escalation for DR and IT support
- Procurement (Pricing and raising of purchase orders)
- Ensuring engineers timesheets, overtime and expenses are correct and submitted on time
- Tennant management Southwark Street (Facilities Management)
- Assist recruitment process
- Building facilities management to include health & safety, supplier access to buildings, security of building, non-technology equipment maintenance e.g. Lift, fire equipment, door entry system , kitchens, toilets, cabling, air conditioning/heating, comms room, desking, décor, cleaning, entrance hall.
The Person - Skills, Knowledge, Qualifications and Experience:
- Working as a NOC/Helpdesk manager (or similar) within an IT or Telecommunications vendor with a windows based server environment and layer 2/3 networking
- Hands on man management skills: Leading by example and setting clear goals and regular objectives.
- Proven track record in network management with an in depth network technology understanding (switching/routing, security, wireless, VoIP etc.)
The Package – What You Could Earn:
- Basic salary up to £40,000
- 25 Days holiday (incl. Bank Holidays)
- Company Benefits